Billing and Cancellation

TABLE OF CONTENTS Cancellation Refund Policy Cancellation If you do decide that Toonly is not for you and want to cancel your account, please emai...
Fri, 4 Jun, 2021 at 3:37 PM
Plans & Upgrades
TABLE OF CONTENTS Available Plans Free Trial/Previews Billing & Plan Details Changing Your Plan Available Plans We offer two plans with Too...
Fri, 4 Jun, 2021 at 3:38 PM
How Can I Get an Invoice for My Purchase?
If you’re looking for an invoice for your purchase, we’re happy to help!  Please just message our Support Team and request one. We can process your requ...
Fri, 4 Jun, 2021 at 3:22 PM
What is the difference between the one-time fee offer and the monthly/annual subscription?
The only difference between the monthly/annual subscription and the special offer is you only need to pay one-time with the special offer. The special offer...
Fri, 4 Jun, 2021 at 3:22 PM
Can I pause my subscription?
Yes, we do provide an option to pause subscriptions. Just send an email to our Customer Experience Team at to learn more!
Wed, 23 Jun, 2021 at 9:55 AM
I Did Not Receive a Receipt/Payment Confirmation for My Purchase
If your purchase went through, and payment was processed, you should have received a payment receipt email directly from PayKickStart.   Before reaching...
Fri, 4 Jun, 2021 at 3:23 PM
I am Trying to Purchase Toonly but the Payment Failed!
If you are attempting to purchase using PayPal, please reach out to them directly for additional insight as we do not receive any data back from PayPal when...
Fri, 4 Jun, 2021 at 3:23 PM
What Payment Methods Can I Use to Purchase Toonly?
Currently, we offer the option to purchase Toonly via PayPal or a Credit Card.
Fri, 4 Jun, 2021 at 3:23 PM
Where Can I View My Purchase History?
To view your Toonly purchase history, when you are logged into your account navigate to your name at the top right-hand side. From there go user details the...
Fri, 4 Jun, 2021 at 3:23 PM
How can I check to see if I have the Standard or Enterprise license?
You can verify your account type by looking in the upper right corner after logging into Toonly. Under your name, you should see Standard or Enterprise. Oth...
Fri, 4 Jun, 2021 at 3:23 PM